Privacy Policy

Effective Date: February 18, 2026

Charles Pan-Fried Chicken (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information in accordance with applicable New York State and federal law. We are also committed to ensuring digital accessibility for individuals with disabilities in compliance with the Americans with Disabilities Act (“ADA”) and applicable New York laws.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website (the “Site”), place an order, or otherwise interact with us online.

By accessing or using the Site, you consent to the practices described in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • Our website: www.charlespanfriedchicken.com

  • Online ordering platforms integrated with our website

  • Email communications

  • Digital marketing communications

This Policy does not apply to third-party platforms (e.g., delivery services) that maintain separate privacy practices.

Information We Collect

### A. Information You Provide Directly

We may collect the following categories of personal information:

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment information (processed by secure third-party processors)

  • Information submitted via contact forms

  • Marketing preferences

We collect only information reasonably necessary for legitimate business purposes.

Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited

  • Date and time of access

  • Referring website

  • Cookie identifiers

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve performance

  • Analyze traffic

  • Support marketing efforts

You may disable cookies in your browser settings; however, certain features may not function properly.

How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer service

  • Send transactional communications

  • Respond to inquiries

  • Send promotional communications (in compliance with applicable law)

  • Improve website functionality

  • Maintain security and prevent fraud

  • Comply with legal obligations

We do not engage in deceptive acts or practices prohibited under New York General Business Law §§ 349–350.

Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

Service Providers

Including:

  • Payment processors

  • Website hosting providers

  • IT support providers

  • Email and marketing vendors

These service providers are required to maintain reasonable security safeguards.

Legal and Regulatory Authorities

When necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect our rights

  • Prevent fraud or harm

Business Transfers

In connection with a merger, acquisition, or asset sale.

Data Security (New York SHIELD Act Compliance)

Pursuant to the New York SHIELD Act, we implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

  • Secure network infrastructure

  • Encrypted payment processing

  • Access limitations to personal information

  • Periodic review of data protection practices

While we take reasonable measures to protect information, no system can guarantee absolute security.

Data Breach Notification

In the event of a breach involving “private information” as defined under New York General Business Law § 899-aa, we will provide notice to affected New York residents in accordance with applicable law.

Retention of Personal Information

We retain personal information only as long as necessary to:

  • Fulfill legitimate business purposes

  • Comply with tax and legal obligations

  • Resolve disputes

  • Enforce agreements

Information no longer required is securely disposed of.

Your Rights

New York residents may request:

  • Access to personal information we maintain about them

  • Correction of inaccurate information

  • Deletion of information where appropriate and not required for legal compliance


To submit a request, contact: privacy@charlespanfriedchicken.com

We may verify your identity before fulfilling requests.

Email Marketing and Opt-Out

In compliance with federal law:

  • Marketing emails clearly identify the sender

  • You may opt out at any time

  • Each marketing email contains an unsubscribe mechanism

Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

Website Accessibility (ADA Compliance)

Charles Pan-Fried Chicken is committed to ensuring digital accessibility for individuals with disabilities. We strive to provide an inclusive and user-friendly experience for all visitors.

Accessibility Standards

We aim to conform, where reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are recognized accessibility standards under the ADA framework for digital accessibility.

Ongoing Efforts

We continuously review and improve our website to enhance accessibility and usability, including:

  • Regular accessibility evaluations

  • Addressing identified barriers

  • Improving compatibility with assistive technologies

Third-Party Content

Certain third-party integrations (such as online ordering platforms or embedded services) may not be fully controlled by us. We encourage those providers to offer accessible content and functionality.

Accessibility Assistance

If you experience difficulty accessing any part of our website, need assistance placing an order, or require information in an alternative format, please contact us: privacy@charlespanfriedchicken.com

When contacting us, please describe the accessibility issue and the specific page or feature involved. We will make reasonable efforts to provide the requested information or service through an accessible communication method or alternative means in accordance with the ADA.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy or accessibility practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of any changes.

Contact Information

If you have questions regarding this Privacy Policy, our privacy practices, or accessibility concerns, please contact: privacy@charlespanfriedchicken.com